Last updated July 22, 2021
ATTENTION: PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE USING OUR WEBSITE BY ACCESSING, BROWSING, OR REGISTERING TO USE OUR WEBSITE YOU AGREE TO BE BOUND BY THIS POLICY. IF YOU DO NOT AGREE TO BE BOUND BY THIS POLICY, PLEASE DO NOT ACCESS OUR WEBSITE.
Virtual currencies are digital assets, transactions (either completed or pending) of which are irreversible by the nature of the technology itself. You acknowledge that exchange rates are highly volatile within the virtual currencies market, what makes the refund mechanism sometimes impossible for both parties. Virtual currencies sent to incorrect addresses are considered lost and cannot be retrieved from within the blockchain. You acknowledge that Alfacash is not responsible for any risks associated with the transactions within the blockchain.
Basically, all funds (either virtual currencies or fiat) traded through the Alfacash are not eligible for a refund. Once you initiate a transaction with a digital asset, we fix the exchange rate and process the transaction, so you cannot cancel it at any time.
In exceptional cases, we may consider your refund request and decide at its own discretion in 5 working days. These exceptional cases are limited to serious payment delays, errors that occurred solely due to incorrect functioning of Alfacash website, or any guilty actions of third parties. Please note that in such cases Alfacash will deduct all applicable costs and fees related to the refund. You acknowledge and agree that there is a respective fee that Alfacash will charge accordingly for each refund which is 5% in addition to any external fees.
Refund requests must be submitted within 5 working days of completing the original funding. To request a refund, you should send us an email to [email protected] and indicate your transaction details. All refund requests will be processed using the same payment method as the original funding.
In any case, we will not be held responsible for your errors, including but is not limited to, errors in entering trade prices, errors in requested withdrawal addresses, errors in deposit transactions.